Solutions · Departments · Support
Tier-1 around the clock.
Humans for the rest.
Scalt triages, answers recurring questions from your documentation, and escalates at the slightest doubt, with full context.
Today
With Scalt
A queue that overflows every Monday
Tier-1 tickets handled continuously, 24/7
Answers that vary by agent
Answers sourced from your documentation
Escalations with no context
Every case traced and summarized in Cases
Agents
What Scalt automates for Support.
Agents described in plain language, supervised from the Inbox, traced in Cases.
Ticket triage
Classifies, prioritizes and routes every incoming ticket to the right team.
ZendeskTeams
Tier-1 answers
Answers recurring questions, escalates as soon as confidence drops.
ZendeskDocs
Conversation summaries
Summary and next action every time a case changes hands.
ZendeskSlack
Living knowledge base
Spots unanswered questions and drafts the missing documentation.
DocsDrive
Hosted in EuropeGDPR-native · never trains on your dataNative human oversight
Book a demo
See Scalt on your data.
Tell us your context in two lines, we’ll build the demo around it.
1
30 minutes, with a founder
No SDR, no script.
2
A demo on your use cases
Bring a real process to automate.
3
Reply within 1 business day
And beta access if it’s a match.
Data processed in the EUNever resold, never trained on